Returns & Refunds

Your satisfaction matters to us. If your order arrives damaged, faulty or not what you ordered, we will sort it out. No long story.

You can request a return within 7 days of delivery. After that, we're unfortunately unable to accept returns, except for faulty products.

Items can be returned if they are unopened, unused and in their original packaging with seals intact.

For hygiene reasons, opened hair and skincare products cannot be returned unless they are faulty. We know that's strict, but it protects every customer who buys from us.

If a product arrives damaged, leaking, expired or otherwise faulty, you'll get a full refund (or a replacement, if you prefer) and we'll cover the return shipping. Please take a quick photo of the issue — it helps us fix things faster.

Message us on WhatsApp (0916 021 6981) first, with your order number, the item(s) you want to return, the reason, and photos if the product is faulty.

We'll confirm your return and share where to send the items. Please don't ship anything back before speaking with us, so your parcel doesn't get lost.

Once we receive and check your returned items, your refund is processed within 5-7 business days to your original payment method. Depending on your bank, it may take a little longer to show up in your account.